Returns & Exchanges
At Johnny Dang & Co., we stand behind the quality of our custom luxury jewelry and want you to be completely satisfied with your purchase. Most non-custom items can be returned or exchanged within 14 days of delivery provided they are in original, unworn condition.
Request Authorization
Contact our customer support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the item in its original luxury packaging and include all certificates of authenticity, ensuring the package is securely sealed for transit.
Insured Shipping
Ship the package back to our Houston flagship store using a trackable and insured shipping method to protect against loss or damage during delivery.
Inspection and Refund
Once our master jewelers verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing