Frequently Asked Questions
Everything you need to know about your custom jewelry and luxury timepiece orders.
How long does a custom jewelry piece take to create?
Custom orders typically take 2 to 4 weeks for production, depending on the complexity of the design and the sourcing of specific gemstones.
Do you offer international shipping?
Yes, we ship our luxury products worldwide via fully insured, secure courier services such as FedEx and UPS to ensure your order arrives safely.
Are the diamonds and gold used in your products authentic?
Absolutely. Every piece is crafted using genuine gold and high-quality natural diamonds. We provide certification for large stones and guarantee the metal purity of every item.
What is your return policy for custom items?
Due to the personalized nature of custom-made jewelry and grillz, all sales for custom pieces are final. Non-custom items can be returned within 14 days if they are in original, unworn condition.
How do I get fitted for a custom grill?
You can visit our Houston showroom for a professional fitting, or you can purchase a mold kit online which allows you to take your impressions at home and mail them back to us.
Do you offer financing options?
Yes, we provide several flexible financing options at checkout, including Affirm and Progressive Leasing, allowing you to pay for your luxury items over time.